google it:
http://joi.ito.com/archives/2004/12/09/aim_account_suspended.html
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Dear .....
I understand from your recent e-mail that you are having difficulties with the AOL Instant Messenger (AIM) service.
This is a temporary problem with the AIM service and should be resolved shortly.
If you continue to have problems, please exit AIM and reboot your computer. After your computer has restarted, please try logging on again.
If you continue to experience problems with the service, please write back with the time and date each error occurred. Please be sure to send the exact error message you received.
This information will allow me to track down the problem quicker and get the issue resolved faster.
If you need assistance through telephone, you may call us at our toll-free number: 1-800-827-6364. Calling early in the day usually reduces the waiting time to speak to a consultant.
Nho D.
AOL Customer Care Consultant
AOL Help is an electronic "Help Manual" that you can use to find the answers to the most frequently asked questions about AOL. Please visit AOL Keyword: Help or go to this site:
http://help.channels.aol.com
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