Letsrun, how would you handle this situation?
I oversee 34 people in my job. I really don't get along with one of them -- let's call him Carl. I have a laid back, easy going personality and prefer to keep things clean, efficient, and simple. He is a hard working go getter, has a math/science brain, and prefers to be very thorough.
I could literally spend 3/4 of my time trying to meet all of Carl's needs, wants, and demands. Instead, I give him about the same attention I give the other 33 people (he still gets more of my attention than anyone else).
There have been multiple instances where Carl has gone over my head to a superior to get something that he wanted that I said we didn't have room for in the budget or didn't think was necessary.
The problem is that my superior -- let's call him Todd -- has totally drank this Carl's Kool aid. He works closely with the Carl in a different context. Todd took a giant dump on me saying that he had gotten several complaints about my level of communication. Things are going extremely well in my department and I haven't had issues with anyone else I oversee besides Carl.
I'll admit I don't have laid out policies and procedures for every little thing within my department. Carl has taken this as the wild West like he has the freedom to do whatever he wants and is trying to shape the department to fit his vision.
I'm thinking of going one of two directions: 1) give in and give him more freedom to do things the way he wants or 2) create strict policies and procedures that step on the neck of what he does and forces moderation that he is lacking.