I read her Strava report. In T1, someone (apparently) took her sunglasses so she wasted some time looking for them. She also had trouble clicking her helmet and commented how hard it was to put on shoes.
In my (extremely) limited experience with duathlons, I learned that there were tricks to putting on shoes, tricks to laying out your gear, even which hand to use to pick up the helmet. If she trained under a pro coach, shouldn't she have been taught all this? Shouldn't he have required her to practice transitions over and over?
I imagine that racing a bike without sunglasses would be difficult. Plus, from her comments, it appears that she might have ridden solo instead of in a paceline. Riding solo could have cost her a couple of minutes or more.
I see how not being able to find your sunglasses would slow down T1, but there's no excuse for T2. Either she gave up or she simply didn't practice it enough.
Anyway, hopefully, this is a wakeup call.
And one other question... shouldn't a pro coach have prepared her to avoid these rookie problems... shoes, helmet, swimming wide, transitions, legs heavy after the bike?