From:
https://www.consumer.ftc.gov/articles/0181-unordered-merchandise
Q. Am I obligated to return or pay for merchandise I never ordered?
A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.
From:
https://www.consumer.ftc.gov/articles/0181-unordered-merchandise
Q. Am I obligated to return or pay for merchandise I never ordered?
A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.
Always, always be honest wrote:
Les wrote:How many pairs did you order? One or two? If you ordered/paid for one pair and they sent you two then it's on them.
Ignore this guy. He reminds me of those who become indignant when a bank asks for money back after a cash machine throws an error sprays them with cash.
Being good is a lot harder than it looks.
You can ignore him, but he's correct. The shoes are legally yours to keep.
Whether you should or not is another question - a moral, ethical one instead of a legal one.
fedmo wrote:
From:
https://www.consumer.ftc.gov/articles/0181-unordered-merchandiseQ. Am I obligated to return or pay for merchandise I never ordered?
A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.
Just to add more: you ordered one, and paid for one. They sent you one that you did not order. That is yours to keep.
The reason is that companies used to scam consumers. Sending them unordered items and them demanding payment and/or restocking/shipping costs.
Even if it was an honest mistake, you can keep the item as a gift. However, the FTC suggests that you should contact the company and return the item if they will pay for shipping - though you are under no legal obligation to do so.
put them right on your feet wrote:
You can order from shoes companies (eg go to saucony.com and see if they won't send you a pair of shoes). Whether they are sent from the actual factory is not really the point.
And you can save a ton of money, and you don't get bird dogged like you do at some of these shoe stores.
I would email customer service and explain the situation and ask what to do. If they never respond then I figure I am home free.
A lot of us have lives and basically don't have time to read and edit EVERY damn thing, besides blame it on auto correction....rolls the eye
Back to the REAL topic of the thread!!
Regna Drater wrote:
I like how the OP already reported his results and people keep posting advice. Like they don't read or comprehend, they just speak.
^this
But it's a nice way to single out the idiots.
Not the Grammar Police wrote:
O.k. I don't edit my posts thoroughly. I make tons of errors. Usually I just try to understand what someone is trying to say and move on.
However, I am amazed at how many people don't know how to use the word conscience. More that 50% of the internet uses of that word are wrong. It seems like that. I don't know the actual occurrence rate. It is attention getting to me because it makes me wonder if there is a connection to not knowing how to use it and poor values in our society?
Who really cares...this is an *informal* discussion forum. Is LRC going to grade everyone's post on grammar, spelling, word usuage, etc? Btw, are you a school teacher on summer break by chance?
Make good choices in life son wrote:
If you have a conscious then you would return/notify the store folks. This happened to me once where they sent an extra pair and I returned them.
[/quote]
I ordered a hooker for my birthday and two showed up so we had a threesome and then their pimp wanted me to pay for the second one. I said no, citing the federal consumer protection agency. He pistol-whipped me and stole my wallet. What would be the Christian thing to do in concert with my values?
Regna Drater wrote:
I like how the OP already reported his results and people keep posting advice. Like they don't read or comprehend, they just speak.
The OP was asking a poll question. Not asking for an answer.
CapnPerv wrote:
I ordered a hooker for my birthday and two showed up so we had a threesome and then their pimp wanted me to pay for the second one. I said no, citing the federal consumer protection agency. He pistol-whipped me and stole my wallet. What would be the Christian thing to do in concert with my values?
"I came not to bring peace, but to bring a sword."
DUDE, I want to hire you !!!
+1
Its moran, you moran...get it wright next time.
This happened to me a few years ago. Never did anything. Still haven't taken them out of the box.
bahahaha......brilliant
I got two cell phones once, I contacted them and they sent me a return label and thanked me with a service credit. I could have ebay'd it, but I figured no big deal, can't activate both devices without paying for service.
Shoes, now those will get used, so I would keep them.
Potomacrunner21 wrote:
Les is wrong. You are responsible for returning them or paying for them. This is basic contract law.
No, this is not true. If they sent the shoes to you, they are responsible for the mistake. They can ask you to put the box of shoes on your doorstep and they arrange the pickup and pay for the delivery. Or they can ask you to bill them for your labor to ship it back to them. You are not required to do free labor for their mistake and ship it back to them for free. What contract requires you to do free labor for their unsolicited mistake?
If they're size 9s, I'd send them to me.
You are not morally responsible to compensate a company for weak inventory/shipping control systems. The distributor of the shoes can implement an inventory/shipping control process that virtually guarantees mistakes such as this are not made. As an extreme example, it can have 10 different inspectors look at each package before it is shipped in order to ensure the package matches the order.
Such a process, even in a less robust form, would likely be more costly than a much cheaper one that lets some mistakes slip through. The company has presumably calculated the costs and benefits of implementing a more robust process, and it has made the rational and economic determination that it is cheaper for it to use its current, less robust process and eat some mistakes than it is to ship them.
I made a mistake and forgot to pay a bill on time last year. As a result, I was assessed a late fee. Does the company that assessed me the fee have a moral obligation to waive the late fee because I made a mistake? As much as I may want it to waive the fee, because hey, I made a mistake, it is under no moral obligation to do so, and no one realistically holds it to that standard. Similarly, you are not responsible for fixing your counterparty's mistake.
If the mistake is directly traceable to a specific worker, that is a different matter, because fair or not, you may be messing with someone's livelihood. Better to err on the side of caution and correct the mistake in that situation. But that is not what we have here, unless, as other posters have pointed out, you report the mistake in which case it might (although it probably won't). In that situation, you would be messing with someone's livelihood to benefit yourself -- patting yourself on the back for your moral integrity while someone gets fired.