Elvin wrote:
I agree that the situation sucks, but I'm not sure I understand how these people are "stranded." Most of them are returning to the UK from Spain. Is there no other airline that provides even indirect service between Spain and the UK? I have a hard time believing that the failure of one airline has completely severed all connection between Heathrow (Europe's largest airport) and the country of Spain (which includes Europe's 7th and 8th largest airports).
You have to remember that these people booked a trip with a travel agency in 2019. They are probably not capable of making their own travel arrangements.