Allan of Camarillo, CA Verified Reviewer
Original review: Jan. 14, 2021
I've been very patient with this company. I'm on my third Tesla and absolutely love the car. I understand the growing pains of a new company and have that consideration in this review. My first Tesla was a used 2015 Model S 85D, back when I bought it, Tesla provided pictures of the car and showed the car's defects. The car was located 370 miles away from me and took a considerable effort on my part to take delivery. After driving 7 hours to the car's location, they attempted to deliver the car to me with paint and body damage along with a malfunctioning hood lock. I refused delivery and had to rent another car to drive the 370 miles back home.
It took Tesla 5 weeks before they could get the car fixed and delivered to me. The entire 5 weeks, I had to find a way to get my own transportation as I had already sold my former car and paid for my Tesla in cash. Most Tesla employees I dealt with didn't care about the inconvenience they were causing me and saw nothing wrong about delivering a damaged car and expecting me to just take it.
A while later, I purchased a 2018 Model 3 Long range rear wheel drive for my wife. The car was 340 away in Las Vegas. Again, we took the long drive to take delivery of the car. Upon arrival, I noticed that car had hard water residue that had etched into the paint and it is still there to this day. I was told that a service center would fix this, but that would never happen. Also, two blocks down the road after taking delivery, the tire pressure monitor warning system came on. I stopped at the nearest gas station to check the tire pressure, 3 out of 4 tires had low pressure. What kind of inspection are they doing when they can't even make sure the tire pressure is with specifications?
Fast forward 18 months and I wanted to upgrade my 2015 Model S 85D with a newer Model S equipped with full self driving. I once again purchased a used car from Tesla and was able to find a car just 50 miles away. The delivery was delayed multiple times the car had headlight issues. When it was finally fixed, I took delivery of the car at the Marina Del Rey location. I noticed immediately that the car did not have full self driving installed. I was told that it's my problem to get it scheduled and installed at a Tesla service center. They will not refund your down payment if you refuse to take the car even though they are selling you a car that is not as advertised.
Two weeks later, I was about to wash the car for the first time and noticed a crack on the glass roof. I did not see this crack because the Marina Del Rey location delivers the cars outside under direct sunlight which causes a lot of glare on a glass roof making it hard to spot cracks. I reported the problem immediately but was ignored. I had to reach out to a Tesla representative in the Bay Area to get any sort of response.
Long story short, after purposely delaying their response to my request of fixing the glass roof crack and seeing the repair estimate from one of their own service centers, they stated that it took too long for me to contact them about the problem and would not fix the glass roof. I absolutely love their cars, even though its not the best quality and has its own problems but they are the most technologically advanced and I believe in their goal. However, I have yet to meet a Tesla employee except for two technicians in a service center, that have any integrity or even care about customer service. My third Tesla will be my last, I've given this company so much patience (and money) and got unprofessional dealings in return.