Honestly, all I'm seeing is the same old "blame it on the visitors for not correctly reporting threads" response. Not a single acknowledgement of why the pattern of toxicity doesn't seem to change. Not one.
Even the old adage of "prove it" is merely being used to stall and obfuscate, rather than dig into things and look for problems.
Wejo, can you please outline one thing that after reading this thread, you think you guys might need to consider doing differently?