Had $11k fraudulently withdrawn from checking account!

Please provide the account number along with your SSN and I might be able to help.

Hah, yeah - I’ll get right on that.

I know there’s a lot of financial types on here. I’m sure someone can offer some good advice. Curious if it’s worth the cost, time investment to hire a lawyer. It boggles our mind that we could be out over $11k through no fault of our own.

Something doesn't sound right here. You shouldn't have to hire a lawyer. Perhaps go directly to the FBI and/or constituent services at your congressman offices. They live for this shat. A call to any news reporter who would followup on this might help.

I have a C1 account. I'm going to call them to see what they would do if this happened to me. If their response is like what happened to you, I will close the account.

https://pocketsense.com/responsible-fraudulent-withdrawals-checking-account-12496.html

Damn right something isn’t right. We unfortunately have to use checks at various times for contractors, etc. that don’t accept credit cards. In the back and forth with Cap One, we couldn’t believe that essentially that anyone that has info from one of our checks (account and routing number) could make a fraudulent ACH withdrawal. It’s like keeping money under the mattress then? Doesn’t seem right. Essentially they said that’s what the fraud department is supposed to investigate. But in our case, they came back and said the withdrawal was documented. So what now?

ACH fraud is a huge problem in the banking world. All that is needed is your account no. and routing no. That info can be acquired by hacking someone who you have set up automatic payments or through spearfishing emails. If you reported it within 60 days, you should get your money back minus $500. Cap One is the worst bank out there. They make Wells Fargo go "man, that is cold." I would get a lawyer to make a demand on Cap One. And be sure to report to law enforcement as well as doing a fraud report to the credit bureaus.

What’s the wifey been up to?

On a serious note, hope it works out for you

Good advice... we had held off on getting a lawyer as all throughout the process the Cap One fraud department said everything looked pretty straightforward (and we had reported within the 60 days). We were in total shock when we received the initial notification that the claim wasn’t resolved in our favor. We’ve had fraud over the years on credit cards, but that’s always been handled very quick and clean (if not a bit of a pain to keep on top of). Luckily the $11k doesn’t make of break us, but we’re absolutely floored there isn’t more recourse when dealing with our bank.

Thanks - we’re certainly crossing our fingers we can get this figured out in our favor!

Again, the FBI, your Congressman, and the media.

I think your problem is with NFCU. Capital One is not at fault. It's the other bank that is telling your bank the transaction was valid. I think that is rare in this kind of fraud. They must have a special reason to believe it was valid. Maybe the scammer is really that good.

A supervisor at Cap One told me the documentation from NFCU shows an account holder with NFCU signed some documentation at NFCU saying they were/are authorized on our Cap One account. That certainly makes no sense on multiple levels. Cap One also told me the name of the account holder at NFCU, which of course is not a name we recognize (although I’m sure it’s not a real name). Tomorrow I’ll contact the local field office for the FBI and see where that gets us.

Moo Goo wrote:

I think your problem is with NFCU. Capital One is not at fault. It's the other bank that is telling your bank the transaction was valid. I think that is rare in this kind of fraud. They must have a special reason to believe it was valid. Maybe the scammer is really that good.

Yeah, there is some missing information here. Who is the NFCU account holder? Are the funds transferred to a personal account or corporation? NFCU needs to provide some more details, if they have not already.

If you haven't already, contact NFCU and tell them this transaction is not valid. Ask them to connect you to someone at their legal/compliance dept. Doesn't someone need to be in or have relations with Navy to hold an account there? I figure this weeds out avg. scammers so this is rather strange. They can't hold you to a transaction that is not valid. Only way for them to do that is if they truly valid it was valid because the other party made a credible claim that it is. Call them up ASAP tomorrow. Let us know how that goes.

There’s definitely details missing, most of which we haven’t been told (which seems crazy, right?). They told us the person’s name from NFCU, but we didn’t recognize it (and doubt it’s their real name anyway). Past that, we don’t know anything about their account (personal, business, etc.). I of course also tried calling NFCU direct, but as a non account holder they wouldn’t provide me with any details.

If possible, call the corporate office and have them transfer you to their legal dept. The avg. teller or manager at the union won't be much help. They will regurgitate same nothing and waste your time.

I’ll report back tomorrow. We had tried NFCU previously, but they wouldn’t tell us anything since we don’t have an account with them. Essentially we’ve just been going in circles, but had thought the Cap One fraud department would side with us (since it seemed so straight forward making the claim). But having just found out today that Cap One didn’t side with us, we need new avenues since we had zero to do with the withdrawal.

7/10, but only because so many people think this really happened. People of Letsrun: this is the worst place to come for financial or legal advice. Anyone who keeps $11k in checking would know that.

Hah, thanks. But I assure you, this absolutely happened. We already have a laundry list of next steps, but figured I’d crowd source here since I’ve seem good suggestions over the years. I’m usually on the site anyway, so may as well be productive at the same time!

Capital One is the WORST! wrote:

There’s definitely details missing, most of which we haven’t been told (which seems crazy, right?). They told us the person’s name from NFCU, but we didn’t recognize it (and doubt it’s their real name anyway). Past that, we don’t know anything about their account (personal, business, etc.). I of course also tried calling NFCU direct, but as a non account holder they wouldn’t provide me with any details.

You need to be dealing with the NFCU fraud dept. I'm surprised they haven't sent you there already. You don't need a lawyer or the FBI at this point. But banks live in fear of negative social media. Does NFCU have a FB site where you can post comments? Threaten to take your grievances there. Or find the name of a top deposits dept. officer from the website and try and contact them directly.

Bottom line, no one wants to deal with your issue but you need to get the attention of someone near the top and it will be resolved quickly. I speak from the experience of a former employee of one of the big 4 national banks.