Feel free to email me to discuss any moderation issues. We've made some good progress from email in this thread.mailto:wejo@letsrun.com
This thread went off the rails a bit with 1 particular poster hijacking it and trying to make it about one moderator so we have locked it.
Before I give my takeaways, if you have concerns about moderating, or posts, please report them or email me directly. We make it very easy to be heard at LetsRun.com and reach us. But if you sidetrack threads by discussing moderation, those posts will be removed and can lead to temporary bans as they ruin the discussion for everyone else.
But some takeaways.
1) Dealing with the problematic posters/troublemakers isn't easy but we need to make sure in dealing with them we do not go too far and harm the experience for other posters
2) The filters often flag people by accident. Exempt SC members from the filters at the very least.
3) Consider creating a toggle so people don't have to see "this post was deleted in a thread". In the posts where the trouble makers try and takeover, these notifications start to ruin the experience.
4) Consider moving some posts out of the main forum.
5) Look at limiting how often people can post in a thread.
6) Try and get a better handle on the use of VPNs by people posting, reporting posts, upvoting, etc.
7) I will actively monitor all of malmo's moderating and posts for the next week and give him feedback. We already actively communicate but some of your points and emails were helpful.