FYI, Brightroom sending false advertising to NYC marathoners

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16 years ago 11/09/2007 3:14pm EST

For any NYC marathon runners who've gotten the e-mail from Brightroom (the race photographer) advertising free shipping for orders over $100, be aware that they are NOT offering free shipping for orders over $100.

I got two e-mails with the free shipping advertisement and also saw the offer on their website:

http://www.brightroom.com/special_offers.asp

So when I placed my order and a $30 shipping charge was still being applied (seriously? $30 for shipping a CD?), I sent an e-mail to Brightroom asking what the problem was. Here was the response:

"I do apologize but there was a glitch in the system and the free shipping is not offered for the New York event. We do apologize for the error."

Guess "glitch" is the new word for bait and switch.

16 years ago 11/09/2007 3:19pm EST

re: PhotoShop

I hope you are a troll...nobody buys $100 worth of race pictures!

16 years ago 11/09/2007 3:28pm EST

re: PhotoShop

PhotoShop wrote:
So when I placed my order and a $30 shipping charge was still being applied (seriously? $30 for shipping a CD?), I sent an e-mail to Brightroom asking what the problem was. Here was the response:
"I do apologize but there was a glitch in the system and the free shipping is not offered for the New York event. We do apologize for the error."
Guess "glitch" is the new word for bait and switch.

Did you tell them that you expect them to pay for their "glitch" and not you? Stir things up enough and you might get them to pay for it. Inform them you will complain to the Better Business Bureau. Don't say it like you're trying to scare them, just as a consumer who feels he/she's being ripped off. Make some noise.

16 years ago 11/09/2007 5:26pm EST

re: xeno

NYC and Brightroom sell pictures like they are made of gold.

click on any item for details Big Apple Package (Photo CD / DVD / Tribute Plaque / (1) 12x18 Start Photo Poster / (1) 8x10 Finisher's Certificate / (4) 8x10 w/event logo / (4) 5x7 w/event logo) $495

16 years ago 11/09/2007 7:22pm EST

re: Runningart2004

Runningart2004 wrote:
NYC and Brightroom sell pictures like they are made of gold.

Not just Brightroom. I liked a few of the shots folks took of the trials and thought they'd be nice on the Aggie site but demurred when I found a digital download (not a print) would be $40 to 100 each.

Maybe the guy that was complaining about the Times's Jim Ryun pictures needs to get after these guys to make sure my Aggie bro's are getting a cut of the action.

16 years ago 11/11/2007 2:32pm EST

re: PhotoShop

Jesus Fecking Christ, there are so many volunteers who can give you free pictures. Victah Sailor has given us free pictures for decades. He can give you the emails of dozens of other retirees who have volunteer photo credentials at New York and provide free pictures at marathons all over the world.

16 years ago 11/11/2007 2:40pm EST

re: J e s u s F e c k i n g

I ran Chicago. wanted to buy some pictures. Then I realised a CD would cost me more than a race entry.

no thanks

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