running-log.com

sub 4 wrote:

u all shuda joined Running2win.com

How many times on this thread are you going to keep awking YOUR website?

I would not use running2win just for that reason. You sound desperate for users.

PEOPLE WE MUST KEEP THIS THREAD AT THE TOP TO GET AS MUCH SUPPORT AS POSSIBLE!

Does anyone have an update on the lost data?

Have the server people responded?

The data has to be somewhere.

I've been sending emails to the web hosting company, but they don't seem to through because I get back delivery failure notifications. I've called many times, but I'm always on hold for 16min and then they hang up on me. I've posted on their online helpdesk thing, but no response to that so far.

What have you done to help here? I'm just emphasizing that you can't simply check back here and ask hey any good news. Everyone has to call and complain/talk with this company if anything is going to happen. (Check earlier in this thread for the links to their support department).

Last e-mail I got from Branton he still hasn't been able to get anyone on the phone there. It's supposed to be a 24/7 service, but apparently not.

Land of the Lost wrote:

PEOPLE WE MUST KEEP THIS THREAD AT THE TOP TO GET AS MUCH SUPPORT AS POSSIBLE!

Does anyone have an update on the lost data?

Have the server people responded?

The data has to be somewhere.

I've been sending emails to the web hosting company, but they don't seem to through because I get back delivery failure notifications. I've called many times, but I'm always on hold for 16min and then they hang up on me. I've posted on their online helpdesk thing, but no response to that so far.

What have you done to help here? I'm just emphasizing that you can't simply check back here and ask hey any good news. Everyone has to call and complain/talk with this company if anything is going to happen. I think I'm even going to write a written letter and send it because they seem to be ill equiped to handle things electronically (which doesn't bode well for our data). (Check earlier in this thread for the links to their support department).

Last e-mail I got from Branton he still hasn't been able to get anyone on the phone there. It's supposed to be a 24/7 service, but apparently not.

It is looking worse and worse.

Maybe someone should ask chuck d for some legal advice, he is a lawyer and I bet one of the top 4 or 5 lawyers on this site that posts regularly.

I've called countless timesto that stupid company... They make you wait 16 minutes while you listen to horrible music then it hangs up on you... I know one person that got through... but I havn't had any luck... :/ Any one else have any luck? If you wanna call the numbers: 1-888-411-7770 PLEASE TRY AND CALL!!!

I don't think sub 4 is officially connected with running2win.com. It seems that Mike, who owns and runs the site, and by reading his posts on here, he has much more well thought our responses than saying "shuda joined". He has gone out of his way to help import data from others in similar situations. Read the testimonials on the homepage of r2w.

From my own personal experience, running2win has been a great running log. Mike always responds to my r-mails, suggestions for the site. If they are good ideas, I see them implemented every so often. Also, r2w is much more than just your own personal running log. There are also some nice team features (team forums etc). I really see very little risk in giving it a try (or a second try). You have the ability to export your log if you wish (even though backs up his data religiously).

It also allows you to graph your mileage against other users. While it is not a knock out advantage over excel, it is one other thing besides the team function which you can't do with your own spreadsheet. Also, to the person who emails the spreadsheet back and forth, you might want to use google documents instead of dealing with all those emails.

I think r2w is far from desperate for users. I am not sure what that even means for r2w since it is a free running log (there are currently 11,000 r2w members).

My thoughts and prayers go out to those who lost their data. Don't lose hope in all online running logs just yet though.

Time to take Action wrote:

It is looking worse and worse.

Maybe someone should ask chuck d for some legal advice, he is a lawyer and I bet one of the top 4 or 5 lawyers on this site that posts regularly.

now this is a f***ed up situation. the primary problem you all as users of this running log website will have in getting your data back (or other redress) is that your "contract" [and i use this term loosely because i have not the first clue about this runninglog website and what, if any, the terms were] was with running-log - not the hosting site. now, that doesn't necessarily mean you can't get redress. but it certainly makes it harder. it leaves you at an information disadvantage and at a communication disadvantage.

"internet law" isn't my area at all. i'm not even sure what the situation here is. since the facts are scarce and the circumstances seem to be, as well, it's hard to provide much legal, let alone practical, advice. personally, i'd first be putting as much heat as possible on this branton character. he's the one who has/had the direct contract, not to mention contact, with this provider. he's in the best position to get them to do something. another avenue is to 'band together' somehow and try to purchase or otherwise acquire this data. this is difficult, of course. another possible course of action is for this other running log site (running2win) - which, if i'm reading things correctly, was looking to acquire running-log - to work with branton/the service provider to get this information. i'm not sure how much this would cost but, from the sound of things on this thread (and how i know i would want to get my log back and would pay quite a bit to do it), it could be quite profitable. if i were advising the owner of running2win, i'd tell him this is a great business and money-making opportunity.

good luck.

I have been doing some research and I think we may have a case based on "Promised Stoppel." It means he promised to do stuff and now he won't so he has to stop not doing it and do it. In other words, we don't need to prove a contract we just need to prove the promise and such and the he is "stopped" and must do what he said.

A lawyer might be able to explain this better, but after talking to a firned who is taking business law this semester, he thinks that could work.

you mean 'promissory estoppel'. the question would turn on what he promised to do, if anything. if anyone can provide some clarity about that, please do so. and actual tangible evidence as to what he promised is always better than what you say he promised.

I'm definitely no lawyer, but I don't think any kind of legal action on our part is going to help here. First of all, as chuck d said, we have no direct conection with the company, so we can't take legal action against them. And they are really the ones we need to act right now.

Do running-log users have any ground for legal action against Braton...I highly doubt it. It was a free web site and I can't remember, but I don't even know if there was any kind of contract or terms of use thing when you signed up. And besides, if Branton had access to our logs he would just give them to us. He has no reason to not give them back. So trying to force him to give logs back that he doesn't have would be pretty pointless.

I guess there could be a possibility for Braton to take legal action against the company since they are being so uncooperative and supposedly completely ignoring him. However it says directly in the companies policy that it is the web owner's job to back up his files. They say they keep back ups which they charge 50 dollars to get back or something like that.

I think the best and only bet is to get this company to respond to our calls and offer to buy the data or something like that... assuming the data isn't already lost in cyber space and un-retrievable. The only problem with this is the company doesn't seem to actually answer their phone so...ya, I'm not saying I've given up hope, but I'm definitely not getting my hopes up.

If anyone does get through to someone on their phone line basically explain what has happened and offer some ridiculous amount of money to retrieve the data. By ridiculous, I don't really have a number, but more than 50 bucks anyway. I'm sure there are enough people willing to pay to get their logs back that we could come up with a decent sum of money. Again, this is all hypoethical...because thus far we havne't talked to anyone from the company and even if we did we have no idea if they'd be able to help us.

My advice...keep calling/e-mailing/whatever until we get at least someone to tell us hey, nothing we can do, rather than just ignoring us.

From what I understand, here is what happened. Turns out the hosting biz creates a database back up every day. They keep their back-ups for five days before overwriting them. Branton was unaware of the problem for a while and the database problem did not manifest itself until after 5 days. Therefore, all the back-ups from the previous 5 days were corrupt and unusable. Now, should Branton, at least at some point, made his own back up periodically, yes. I don't think anyone feels that pain more than Branton himself. Personally, I am appalled that the shitty hosting company only keeps 5 days worth of back ups. You would think they would keep at least like one from every month or something. But I guess cheap a$$ hosting doesn't do that. It is a shame for the hosting company though because they could make a lot of money off of just providing a one month old database.

what a joke:

http://blog.running-log.com/

is he serious? what person in his right mind would EVER trust Branton with their running log again? Mike Dill will and he's even going to give him a paypal donation.

some people are so stupid it's amazing they even get through the day.

and to the above poster- yes, branton should have either made his own backups or told us that he wasn't and that we should always back up our data.

no f-ing way wrote:

what a joke:

http://blog.running-log.com/

is he serious? what person in his right mind would EVER trust Branton with their running log again? Mike Dill will and he's even going to give him a paypal donation.

some people are so stupid it's amazing they even get through the day.

Fool me once shame on you, foll me twice shame on me.