Read this rude letter Nike sent me.........

maybe u should check the original post. he gets his shoes from the college he runs for....

stupid letsrunners wrote:

There SHOULD be a limit to how many times a moron like you buys a defective product from the same brand, though? SIX PAIRS returned by you and your friends?! And you still bought Nike?!

Idiot.

First off, you only say you don't give a shit because you can't prove it otherwise.

Secondly, I've ran in Loco's, I was given a few pairs to test out... guess what? They're all shit.

Miss and miss.

Hmmm.... If I don't recall for one the Skylon is more then two years old as well as the Pegasus 2004. So you have old shoes and tried to send them back after they have been Discontinued for two years. Interesting.

hypnotoad wrote:

Again, that's completely beside the point. I'm not dragging their ass to court, am I? I'm talking about satisfying customers and keeping them. You think Nordstrom bends over backwards for customers because they're legally required to do so?

So if every customer runs in a shoe that does not meet their expectations, you expect the vendors to fully accept the blame and fix them. I run light on my feet, so I expect to get 1000 miles out of my Moto's. Oh no, I didn't, I only go half. Well I'll send them back with a full detailed report and let's see what they say. How does Nike know how you run? Maybe you're rough on your shoes. Maybe you're a heavy runner. Maybe you took them through trails over and over again. You're not thinking logical here, you're thinking that every running shoe is the same, and they're not.

Also, Nike obviously knows how well a shoe is worn and the dead giveaway is looking the wrinkles in the EVA and looking at the sock liner to see how well worn it is.

Next time you want to cheat the system, how about you try and stay one step ahead of the guys you're fooling.

NIKE are overrated. marketing freaks that only care about producing for low cost and selling shoes waaaaay higher than they are actually worth in the real world. support smaller companies with less advertising and actually want to hear aboutthe runner in all of us.

So how long have you been in marketing? How long have you worked in running stores?

You know anything about the costs? The technology?

Yes, Nike does do a lot products for look and just for getting it on their athletes to sell, but they do put a lot of research into running.

hypnotoad wrote:

If service is a feature of the product, then the lack of service is a product defect.

.

Yeah you said this one already on another thread or two and you were wrong then too.

The "service" is not a feature of the product. It never was. It does not appear on the feature list.

Next.

actually my 5k pr is 14:17 and my 10 is 29:05 and my mile is 4:00.89

short bus wrote:

hypnotoad wrote:

If service is a feature of the product, then the lack of service is a product defect.

.

Yeah you said this one already on another thread or two and you were wrong then too.

The "service" is not a feature of the product. It never was. It does not appear on the feature list.

Next.

The service is what Nike provides to their retailers, and then what the retailers provide to you. Product and service are two different things. You pay for product, and you pay for service, or you pay for both, but they're not one together.

Yeah I bet its that fast buddy. No one really gives a crap how fast you are so stop trying to think of ways to bring it up on letsrun because no one cares mainly because 95% of the people on this board lie and try and say they are fast in hopes people will listen to what they say. This thread has nothing to do with your 5k or mile PR so get over yourself. This is an interesting argument going on this thread about a business and its nice to get other people's opinion on what they think is right or wrong, but track times have nothing to do with this.

All of you angry dudes have got to be kidding me! I have run in Nikes since I was 13 years old (I'm 39 now) and have only once had an air pocket pop on me. I worked in a running specialty store in college and ran at a Nike sponsored school back when that was unusual. I have run the full gamut of Nikes. Have topped over 100 miles per week more times than I can remember throughout my 20s and early 30s and even now as a busy husband and father still manage 50-60 mpw. I've tried other brands and don't quite get the fuss. I know all the running specialty guys love Asics and Brooks right now. I have tried different models in each and have been completely underwhelmed.

For those who say that Nike is all marketing and no substance. See if you can ever get a tour of the inner workings of the Nike campus in Beaverton. I had a friend who used to wrok in the running division there. He showed me around and I was amazed at all of the research and development that takes place there. There is not another company that spends the money Nike does on R&D. If you think the other companies are so special you would probabaly be floored to find out how many developers working for the other companies used to work at Nike.

I am smart enough to know that Nike is not for everyone, but some of you don't really seem to know much about how they operate and how much they put into their running division. I know they are the big guy so they must be evil. The big guys always are, right? I have even heard that they lose money on track & field, but keep spending the money because that's where the company's roots are.

Just my thoughts as a loyal Nike customer.

By the way, to that guy complaining about his watch. Did you even try to send it to Parsec? I've always had good luck with them.

PS - Buy your shoes at your local running specialty store. Even if they have been brainwashed by the niche brands like Brooks and Asics, they will look out for you and try to get you in the shoe that is right for you.

PPS - When I popped that air pocket on my shoes I was actually at a track meet as a spectator and there was a Nike rep at the meet working in a Nike tent selling gear. I told him what happened and he gave me a free pair on the spot. How's that for customer service?

Have had tons of Nikes in the past 25 years. Usually the airbags are good but I had back to back air back breaks in the air max; returned no problem, then back to back air bag breaks in the zoom miler, returned no problem. More recently had a air bag break in a pair of air max that was discountinued, called in and they mailed me a new pair after I mailed the faulty ones back.

I bet if the problem is escalated they will still come through. I've heard of abuses which end up hurting for everyone eventually. SOunds like this guy is getting free shoes anyway; that might be making it harder to get them replaced.

Snap out of the 1930s or go back to school, moron.

dsfafadfaewrq wrote:

hypnotoad wrote:

Yes, as a matter of fact I did ask the first clerk for the manager and got some 40-something Asian woman whose nametag said customer service manager. I did not escalate beyond that. Niketown is a store for kids and tourists anyway so my expectations were kinda low going in.

Racist much?

BTW, I was 22, just out of college working as an exec, making more money than you will ever see.

Quit your bitching and go buy a cheap $10 watch. Maybe your "expectations" won't be as high then.

Wait, why did you call him a racist? Please answer.

mandingo wrote:

Have had tons of Nikes in the past 25 years. Usually the airbags are good but I had back to back air back breaks in the air max; returned no problem, then back to back air bag breaks in the zoom miler, returned no problem. More recently had a air bag break in a pair of air max that was discountinued, called in and they mailed me a new pair after I mailed the faulty ones back.

.

why do you keep buying shoes that break?

legally blond wrote:

[

why do you keep buying shoes that break?

Considering I've had over 100 pairs, 5 broken isn't bad. I can go years without an airbag break. I find the air cushioning the best for me and the narrower nike last fits my foot well. Never had trouble with the enclosed airbags like in the Pegasus or zoom elite so I'm sticking with those.

Here's a funny story:

About 10 years ago I knew this guy who was kind of a pariah in the local running scene. He once told me that when his Nikes wore out he would send them back to Nike with a letter explaining that they were defective, and would they please replace them. He always got new shoes for free from them using this technique. I kind of nicely laughed at it, but apparently there are plenty who took advantage of what used to be good customer relations, and now you have Nike being rude to you.

My opinion on the original issue is that you are an idiot to keep going back to Nike for shoes. I don't care if they're free, it's worth it to pay for decent shoes-and Nikes aren't very good.

"Fool me once, shame on you. Fool me twice, shame on me."

Mizunos break down faster than any shoe on the market. they're a great fit and super light, but they break down quick! Everyone, including New Balance outsources and uses the same factory models as nike. Often the shoes are made side by side in the same factories. It's easy to throw stones at the big guy on top of the pedestal. He's an easy target. As for you people complaining about getting only 400 miles to a shoe... that's all most running shoes are designed for. In fact, most are 300 mile shoes. And that's not just nike, that's asics, brooks, nb, mizuno, puma, on a good day reebok, and saucony.

You, Mr. Serial Returner are the worst type of customer any store could have.

Do you return your milk when it goes bad if you don't drink it in a few weeks?

ha, you worked at target...