TrackTown USA is refunding all Olympic Trials ticket purchases, will start entirely new ticketing process with Covid-19 restrictions in place in May
April 22, 2021
TrackTown USA, the local organizing committee (LOC) for the 2020 U.S. Olympic Team Trials – Track & Field, today announced ticketing updates as part of preparations to ensure event safety during the COVID-19 pandemic.
Based on state and local health regulations for stadium capacity and the high volume of tickets that already have been sold, the LOC has determined that the tickets held by existing customers cannot be fulfilled. As a result, all ticket customers will have their tickets refunded. A revised ticketing program with an updated seat inventory that is compliant with new regulations will be announced in May.
“Demand for tickets to the Olympic Trials continues to be at an all-time high and we are confident that some number of spectators will be able to attend the event if regulations allow. Unfortunately, we now know that we won’t be able to both comply with important public health regulations and fulfill the tickets that already have been sold,” said TrackTown USA CEO Michael Reilly. “We have considered numerous alternatives and have determined that taking this action now is in the best interest of our customers. By starting over with an updated seat map and policies that account for new regulations, we are providing the public with the opportunity to make purchasing decisions based on information that is very different from when tickets were originally on sale.”
Since the postponement of the Olympic Trials last spring, the LOC has been closely monitoring the evolving COVID-19 landscape with public health officials, USA Track & Field, and the United States Olympic & Paralympic Committee. The State of Oregon recently changed its regulations to allow spectators at sporting events, but those regulations specify limitations on stadium capacity based on the county’s risk level. Additionally, social distancing will be required in the seating bowl. Those two components will significantly reduce the number of seats and limit the distribution of seats that will be available for the Olympic Trials. As a result, existing ticket purchases can’t be accommodated.
We will continue to work with public health officials in the hope that the county risk level in June will allow for spectators. The revised ticketing program that will be announced in May will focus on creating opportunities for as many people as possible to attend at least one session of the Olympic Trials, with the following key principles:
Athlete families will have the opportunity to purchase tickets before the general public.
The next level of priority will go to ticket customers who retained their tickets until this point.
Tickets will be sold only for individual days of competition and customers will be limited in the number of seats and the number of days that can be purchased.