On February 16, 2009, Travis [a chimp] attacked Sandra Herold's friend Charla Nash, age 55, inflicting devastating injuries to her face and limbs. Travis had left the house with Herold's car keys, and Nash came to help get the animal back in the house; upon seeing Nash, Travis immediately attacked her.
Travis was familiar with Nash, who had also worked at the Herolds' towing company, although Nash had a different hair style at the time of the attack.
The chimp had been taking medication for Lyme disease.
Herold, then 70 years old, attempted to stop Travis by hitting him with a shovel and stabbing him with a butcher knife. "For me to do something like that – put a knife in him – was like putting one in myself," Herold later said. The chimp turned around, she said, as if to say, "'Mom, what did you do?'"
The animal was angered more. Herold then called 9-1-1 and pleaded for help. Travis' screams can be heard in the background of the tape as Sandra pleads for police, who initially believed the call to be a hoax, until she started screaming, "He's eating her!"
Emergency medical services waited for police before approaching the house. Travis walked up to the police car when it arrived and tried to open a locked passenger door, instead smashing a side-view mirror. Then he went calmly around to the driver's-side door and opened it, at which point Officer Frank Chiafari shot him several times. Travis retreated to the house, where he was found dead next to his cage.
Injuries to Nash were described as "horrendous" by the emergency crew. Within the following 72 hours, she underwent more than seven hours of surgery on her face and hands by four teams of surgeons. The hospital provided counseling to its staff members who initially treated her because of the extraordinary nature of Nash's injuries. Paramedics noted she lost her hands, nose, eyes, lips, mid-face bone structure, and received significant brain tissue injuries.
Doctors successfully reattached her jaw, but announced on April 7, 2009 that Nash would be blind for life. Her injuries made her a possible candidate for an experimental face transplant surgery.
After initial treatment at Stamford Hospital, Nash was transferred to the Cleveland Clinic in Cleveland, Ohio. Her family started a trust fund to raise money to pay her "unfathomable" medical bills and support her daughter.Nash revealed her damaged face in public for the first time on The Oprah Winfrey Show on November 11, 2009. She was not in physical pain from the attack, and family members said she hoped to leave the Cleveland Clinic soon. Pictures have surfaced on the Internet displaying Nash's face before and after the attack.
In June 2011 Nash underwent transplant surgery performed by a team led by MUDr. Bohdan Pomahač at the Harvard teaching affiliate, Brigham and Women's Hospital, receiving a donated face and hands. The hands transplant was successful, but because Nash developed pneumonia shortly thereafter, doctors were forced to remove her newly transplanted hands due to the infection and resulting poor circulation.
In accordance with standard procedure, Travis's head was taken to the state laboratory for a rabies test and the body was taken to the University of Connecticut for a necropsy.
The head tested negative for rabies, but there was Xanax remaining in his system. Necropsy results in May 2009 confirmed the chimp was overweight and had been stabbed. The remains were cremated at All Pets Crematory in Stamford on February 25, 2009.
Toxicology reports confirmed Sandra's statement that she had given Travis Xanax-laced tea the day of the attack which could have exacerbated his aggression. Xanax (Alprazolam) is a short acting potent anti-anxiety drug that can cause disinhibition and disorientation and occasionally paradoxical reactions of hallucination, aggression, rage and mania.