Although it doesn't sound like it's the case here, too often the XC coach is some basketball or soccer assistant looking to pick up a little extra scratch. They don't know jack about running, and, what's worse, don't care. My son is on his fourth coach (not counting the rotating door of assistants) in four years. The one the first year befriended all the runners on the team on fb, then, on fb complained continuously about how much she hated having to coach XC because it sometime interfered with her being able to watch college football. Yes, I live in the South.
Can you imagine what the reaction would be from alums, community members etc. let alone parents if that described the attitude of the head football coach?!? They'd be run out of town on a rail. If they were lucky....
I agree that the OP is a little oversensitive, but I think there's lots of more than a little defensive coaches posting on this thread. To them, I say, get F over yourselves. Coaches are not, nor should be dictators. An effective coach not only prescribes effective workouts, but also manages both athletes and others well. If you're a coach and you're not able to do that, then, you should find another profession.
I'm a professor at a college, but I also teach a DE course at the local HS and I coached college XC. I've never had a problem with parents, and, only the typical sort of stuff with athletes. Being a coach involves a lot more than earning a technical certificate. You have to be good with people.