It didn’t fit wrote:
How long do you allow people to try out shoes before returning? What do you do with the returned shoes? How many pairs can I return before you stop accepting returns from me?
So we have a 30-day return and exchange policy. Returned shoes are either sent back to the companies or they are donated. Sometimes we have people bring them to churches or shelters. As for how many pairs could you return, I would say 3. Haven't had it happen too much but after a customer keeps exchanging shoes for a while with no real issue, it gets obvious they're just trying to scam us. At the end of the day at my store, I think we are all about making sure you end up in the right shoe so if it was just a fit issue with the shoe, we might make an exception for more returns. A lot of that stuff is situational.