Do you really not understand how Tesla selling unreliable, crappy cars AND having high customer satisfaction rate is possible (and actually not out of the norm)? Really?
Tesla is the second most reliable brand.
And all that really matters is how satisfied the owner is.
So Tesla will tell me how many people are waiting to use a charger at every location?
You can see on your screen how many stalls are available at any location at any given moment.
You start a road trip by giving it your destination(s). Then Tesla plans your charging stops for you.
For deciding which charging locations are best for your trip, Tesla can use data about who is planning to stop at each location, when they will arrive, and how long they will need to charge. I'm not sure how sophisticated the algorithm is, but I know that Tesla has the data available to optimize everyone's trip. And it does make adjustments to your trip as needed.
It will tell me how many non-Teslas are in line waiting to charge?
Do you not realize how Tesla could have both have poor reliability and high satisfaction ratings?
Yes, especially because Consumer Reports predicted reliability survey seems to be flawed.
All that really matters is customer satisfaction. Tesla has the highest customer satisfaction ratings in surveys from both Consumer Reports and JD Power.
And in actual reliability, Tesla is second only to Toyota.
You can see on your screen how many stalls are available at any location at any given moment.
You start a road trip by giving it your destination(s). Then Tesla plans your charging stops for you.
For deciding which charging locations are best for your trip, Tesla can use data about who is planning to stop at each location, when they will arrive, and how long they will need to charge. I'm not sure how sophisticated the algorithm is, but I know that Tesla has the data available to optimize everyone's trip. And it does make adjustments to your trip as needed.
It will tell me how many non-Teslas are in line waiting to charge?
No. It will send you to a station that is not full and/or not likely to be full when you get there.
Do you not realize how Tesla could have both have poor reliability and high satisfaction ratings?
Yes, especially because Consumer Reports predicted reliability survey seems to be flawed.
All that really matters is customer satisfaction. Tesla has the highest customer satisfaction ratings in surveys from both Consumer Reports and JD Power.
And in actual reliability, Tesla is second only to Toyota.
Have you alerted Consumer Reports about this?
Do you really not know why Tesla could have poor reliability ratings (which it has for a long time) and also have high customer satisfaction ratings? Or do you just not want to discuss it?
You can see on your screen how many stalls are available at any location at any given moment.
You start a road trip by giving it your destination(s). Then Tesla plans your charging stops for you.
For deciding which charging locations are best for your trip, Tesla can use data about who is planning to stop at each location, when they will arrive, and how long they will need to charge. I'm not sure how sophisticated the algorithm is, but I know that Tesla has the data available to optimize everyone's trip. And it does make adjustments to your trip as needed.
It will tell me how many non-Teslas are in line waiting to charge?
I can envision this similar to Summer Rental where the John Candys (non-Tesla owners) show up to the super charging stations akin to the summer rental clowns to the disdain of the Richard Crennas (Tesla owners).
Yes, especially because Consumer Reports predicted reliability survey seems to be flawed.
All that really matters is customer satisfaction. Tesla has the highest customer satisfaction ratings in surveys from both Consumer Reports and JD Power.
And in actual reliability, Tesla is second only to Toyota.
Have you alerted Consumer Reports about this?
Do you really not know why Tesla could have poor reliability ratings (which it has for a long time) and also have high customer satisfaction ratings? Or do you just not want to discuss it?
He would rather bury his head in the sand than discuss this.
Yes, especially because Consumer Reports predicted reliability survey seems to be flawed.
All that really matters is customer satisfaction. Tesla has the highest customer satisfaction ratings in surveys from both Consumer Reports and JD Power.
And in actual reliability, Tesla is second only to Toyota.
Have you alerted Consumer Reports about this?
Do you really not know why Tesla could have poor reliability ratings (which it has for a long time) and also have high customer satisfaction ratings? Or do you just not want to discuss it?
Consumer Reports is aware of it.
It is what it is. I don't know what you are wanting to discuss.
It will tell me how many non-Teslas are in line waiting to charge?
I can envision this similar to Summer Rental where the John Candys (non-Tesla owners) show up to the super charging stations akin to the summer rental clowns to the disdain of the Richard Crennas (Tesla owners).
Do you really not know why Tesla could have poor reliability ratings (which it has for a long time) and also have high customer satisfaction ratings? Or do you just not want to discuss it?
Consumer Reports is aware of it.
It is what it is. I don't know what you are wanting to discuss.
What was Consumer Reports’ response when you told them?
Do you really not know why Tesla could have poor reliability ratings (which it has for a long time) and also have high customer satisfaction ratings? Or do you just not want to discuss it?
Consumer Reports is aware of it.
It is what it is. I don't know what you are wanting to discuss.
Do you know why it is possible to have such low reliability scores AND also have high customer satisfaction ratings?
It is what it is. I don't know what you are wanting to discuss.
What was Consumer Reports’ response when you told them?
Not just Consumer Reports ragging on Tesla ... So too is J.D. Power -
Green cars are fashionable—but Tesla vehicles are notoriously not reliable. According to J.D. Power, Tesla has an average of 176 mechanical faults per 100 vehicles, as compared to 121 mechanical faults across the industry. In 2021, J.D. Power also ranked Tesla 30th out of 33 brands in a Vehicle Dependability Survey.Apr
"Nearly one-third of the EVs were reported as having one or more faults in the 12 months before the survey, compared to less than one in five gas cars that had problems. Diesel-powered cars were the second-least reliable category, while traditional hybrid cars were the most reliable overall. "It seems counterintuitive that electric cars, which have so few moving parts, are the most fault prone in our survey. Meanwhile full hybrids, which have two systems of propulsion, are the most dependable," said Which? cars expert Adrian Porter."
It is what it is. I don't know what you are wanting to discuss.
Do you know why it is possible to have such low reliability scores AND also have high customer satisfaction ratings?
Reliability ratings are dong by objective third-party entities. With customer satisfaction ratings the Tesla owner has bought into the "Teslas are the greatest" mindset and will tell the pollster that he or she loves his Tesla even though he or she may not.
You’re saying Tesla knows how many non-Teslas are waiting in line to charge?
Superchargers can not be used by non-Teslas. So this is not an issue today.
When Tesla starts to open its network to non-Teslas, it will probably use the same system it uses for Teslas. It will use the same algorithm to manage the traffic such that Supercharger locations rarely become full.
Non-Teslas would likely use a phone-based app instead of one that is built into the car. It will probably be available for Android Auto or Apple Carplay so that it can have a level of integration with the car itself.
But it will be quite some time before this even matters. The roll-out for non-Teslas will be slow and deliberate.
