theJeff wrote:
Do you stock 14s in your most lightweight shoes?
In some things like the launch I have a 14. Most other shoes I have up to 14 sometimes 15, but lightweight shoes we usually only go up to 13
theJeff wrote:
Do you stock 14s in your most lightweight shoes?
In some things like the launch I have a 14. Most other shoes I have up to 14 sometimes 15, but lightweight shoes we usually only go up to 13
Weweeewwee wrote:
What do you think of the new Brooks Glycerin 16?
I'll be honest here. Not a big fan. I find the drop too high and it fits weird in the forefoot for me. Customers absolutely LOVE it tho. Its one of the easiest shoes on the wall to sell.
seattle prattle wrote:
Do store owners and sales persons actually care if a customer gets just the right shoe or accessory best suited to them (and is not sold more shoe than they need)?
“Care” is kind of a strong word. All things being equal, I’d prefer people be happy, comfortable, and have as much money left over as possible, but I’m not going to chase you around the parking lot and make sure your form looks good after five or six feet.
Gravy wrote:
Do you have to upsell superfeet to every customer?
I don't have to but occasionally my boss will remind us to. I tend to steer away from inserts unless a customer comes in specifically for them. Sometimes I may recommend them but its not too common.
Al Bundy’s wrote:
Do you ever secretly fat shame a customer?
For the most part no. I look at my job as an opportunity to help these people. I like to think that selling them a shoe might inspire them to workout/run/walk a little more and could help them shed the weight. HOWEVER when a customer comes in complaining about plantar and insists they have done EVERYTHING to fix it, it grinds my gears. Really you've tried EVERYTHING? How about losing the weight tubby
Runnergrl wrote:
Best neutral shoe ?
Right now I'd have to say the Ghost 11. I think Brooks really hit the nail on the head with this one. If you want a little mnore substance underfoot then the 880, or clifton seems to fit the bill. New saucony ride is alright. Nothing special about it though. depends on the person.
zzzz wrote:
What's the most common men's shoe size? Would be cool to know the distribution of sizes that you order for any popular shoe. Something along the lines of this many size 7s, this many size 7.5s... This many size 14s per order or month or week.
I would say 9-10.5 is the most common sizes. We will tend to get some extras of those sizes regularly
seattle prattle wrote:
Do store owners and sales persons actually care if a customer gets just the right shoe or accessory best suited to them (and is not sold more shoe than they need)?
I can tell you that I do. Some of my coworkers do and some don't. Owners? absolutely. The right shoe is essential for running. I think to half a s s this job would be bad for me and the customer. If i mess up they just come back and I get to hear about it. better for both parties to make it right the first time
How much training do you get before you start selling shoes? Is it more or less difficult than making a latte?
Dox Foot wrote:
How much training do you get before you start selling shoes? Is it more or less difficult than making a latte?
I and all my coworkers have degrees from Cobbler U. I know that sounds impressive, but it’s really just a 30 minute online course that some genius at Addidas put together. It mostly covers soccer cleats. Ask me anything about soccer cleats.
How much of a factor is competition from online retailers? How does it affect pricing or how you interact with a customer? Do you suspect that some customers come in to try out a product in the flesh and then go online to buy it elsewhere?
seattle prattle wrote:
How much of a factor is competition from online retailers? How does it affect pricing or how you interact with a customer? Do you suspect that some customers come in to try out a product in the flesh and then go online to buy it elsewhere?
Nobody uses the internet for anything except watching porn and finding hookers.
So i take it that using the internet at your work is frowned upon?
theREALshoefitter wrote:
Runnergrl wrote:
Best neutral shoe ?
Right now I'd have to say the Ghost 11. I think Brooks really hit the nail on the head with this one. If you want a little mnore substance underfoot then the 880, or clifton seems to fit the bill. New saucony ride is alright. Nothing special about it though. depends on the person.
What's so great about the 11s? I've been wearing Ghosts for years, recently took my last 9s out of the closet and was planning on ordering some 10s since they're on sale. Is it worth trying/buying the 11s at full retail vs 10s on sale?
Dox Foot wrote:
How much training do you get before you start selling shoes? Is it more or less difficult than making a latte?
My training was about 2 weeks. First week was mainly informational and second week was more hands on with me shadowing other employees during the fitting process and then I would perform a fitting with the guidance of a manager. After that I was all on my own unless I had any questions
Did you see any sort of increase in foot traffic after Galen, Saline or Desi's wins? Do people seek out the VFs or Brooks stuff after they get some mainstream visibility?
What percentage of customers come in to the store and you actually have their size in stock.
Do you ever feel like you're Al Bundy? Do women really underestimate their shoe size?
seattle prattle wrote:
How much of a factor is competition from online retailers? How does it affect pricing or how you interact with a customer? Do you suspect that some customers come in to try out a product in the flesh and then go online to buy it elsewhere?
I would say online competition is a factor. Pricing doesn’t affect us too much as we don’t mark up any of our products. If the brand’s website has the shoe at a certain price that is the price we sell it at. Some customers definitely come in to just try the shoes on and then will go online and buy it. It’s a small percentage of our customers that do that.
We offer a loyalty program to compete with online retailer discounts and offer other discounts for certain groups. At the end of the day, it’s hard to compete with online retailers, but we try our best to offer quality customer service that rivals any experience you’d have online
pen fifteen wrote:
Did you see any sort of increase in foot traffic after Galen, Saline or Desi's wins? Do people seek out the VFs or Brooks stuff after they get some mainstream visibility?
Slightly. During the olympics I had a lot of customers come in looking for the Olympic colorway nike shoes. Nothing really after Galen or shalanes wins but I saw a slight increase in interest in brooks after desi won Boston.