However... there aren't enough officials. Increasingly, people retire from their running careers and have no further involvement with the sport. It's very hard for runners' complaints to have any weight when they're doing nothing to rectify the situation. Admittedly, in this country, there is a much less institutionalised high school / university structure than in the US, so there is a much greater reliance on volunteers.
Bear of Bad News wrote:
The chip should be an added convenience to help with timing, not a replacement for officials. The chip is there so that the hundreds of finishers who aren't too close to call can have their times and places registered automatically.