Facebook is driving me nuts. They have a market cap of more than $400 billion dollars and yet they offer no "Contact us" page on their website. How can that be allowed?
All the time at LetsRun.com when we are signing up for services, they want proof you have a "contact us" page and yet Facebook gets to ignore that simply because they are huge.
Why do I need to contact them? It's simple. While we barely do social media, I thought I should merge to the two facebook pages that exist. Before we started our own facebook page, some fans started one called letsrun. We then started one called LetsRun.com. I figured I might as well merge the two.
To merge a page, you must be an administrator of both pages. So I wrote the fan page administrators and told them and they gave me administrator powers. I then tried to merge the two pages. Facebook declined that request because they said the names weren't enough like.
"These Pages can't be merged because the Page names aren't similar."
How stupid is that? The names are almost exactly the same.
I then tried to change the name LetsRun to LetsRun.com but they wouldn't let me do that - totally absurd. Their email incorrectly stated, "The name you requested suggests that the subject of your Page has changed, which can be confusing for people who like your Page."
I've tried variations of that again and again, reported the problem to facebook and gotten no where.
Does anyone know someone who works at facebook or a way I can contact them? How can I merge the two pages?
Facebook's customer service is a joke - $50 to the person who can help us merge two pages or contact them
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https://www.marismith.com/how-contact-facebook-directory-of-forms/
There's no human contact - just more forms. :( -
They are worth $400 billion in part because they have very few employees but lots and lots of stooges providing them free content (over a billion, we're told).
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Mark Zuckerberg posts on the forum, perhaps he might chime in. He made on a comment on the Robert Young thread here:
http://www.letsrun.com/forum/flat_read.php?thread=7355147&page=299 -
Get yur market cap to $400 billion and then they may help.
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Facebook's customer service is a joke
How naively cute you are. Like a kitten with an empty box.
Having a page on facebook doesn't make you a customer of facebook.
Paying them to put ads on pages or paying them for marketing data about people who view the site makes you a customer of facebook. I'm sure if either of those were the case they would be more than happy to provide customer service to you.
Perhaps you can mail them a nice letter or just pop in one day:
1 Hacker Way, Menlo Park, CA 94025 -
Rojo,
The path of least resistance (I've been through this), is to notify the users of the page that you are closing that page due to the presence of the other page with a link to that page and a date. Give them a week, send them a message again the day before shutting the unwanted page down. In that time, move as much content as you can to the wanted page. You can also pin a post announcing this during that time. When you merge pages, the paged merged loses all of its content anyway. You really want the users, followers, likes.
Facebook is a mess of a platform. Don't dig in too deep or invest too much time, often it's just a waste. -
rojo wrote: letsrun. We then started one called LetsRun.com.
This isn't windows. You can't merge them.
Case sensitivity matters in real computing and therefore you are not allowed to merge the two.
Step 1: Pick one to use.
Step 2: Point the other page to the primary.
Step 3: Give $50 to your local public library.
You are welcome. -
Rojo, can I get some customer service on LetsRun about the annoying Embedly scripts?
"No!", you say?
Well then you can stay in Facebook hell. -
Just start a new one.
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$50? Brah, I won't even take my pants of for under $500.
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I used to work there. On the Pages team, no less (software eng). Unfortunately the people I was close to are no longer there. I suppose I could ask someone to take a look, but they might not want to spend the time on it :/. I would need the urls of the two pages you want merged though.
Those forms might actually be better because they go directly to user ops who can then execute the merge. -
Has anybody else noticed how many threads the Brojos start like this one, then never followup, or followup in a meaningless way, and a resolution is never achieved?
It kind of reminds me of how well I focus at work... -
No Humans have been involved in your requests. You have only had contact with the AI programs.
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Facebook can't even figure out how to stop people from live streaming murders and suicides. You really think they're concerned about your need to merge two similar pages?
https://www.usatoday.com/story/tech/news/2017/04/26/facebook-live-another-suicide/100941914/ -
dirtbag runner wrote:
$50? Brah, I won't even take my pants of for under $500.
That seems overpriced for a skinny, weakling long-distance runner. -
Connoisseur wrote:
dirtbag runner wrote:
$50? Brah, I won't even take my pants of for under $500.
That seems overpriced for a skinny, weakling long-distance runner.
burly 800 guy here -
We just had a similar situation with our business, which had a Facebook profile for it way before there were restrictions on advertising on your page (or have a personal profile representing it for that matter).
They're slowly but surely weeding out accounts like yours and ours to make it so that only real people can have Facebook profiles and everything else needs a page. It's about the margins for advertising $: even though plenty of people have bought into paying them for ads (the effectiveness of which can be debated now that everyone is doing it), they're cutting out the pre-set audiences you've created with you profile where frequent users would always see your latest posts based off of their algorithms. Now, if you want them to see you stuff a lot, you have to pay Facebook a lot.
Not to mention it's a pain of a switch for those people who didn't feel the need to make a personal profile when their business was the face of their presence on Facebook. It's been awkward seeing a new crop of older FB users come on board that have already been using the platform for a while.
In short, it's a fishy move by them for extra $. I understand it, but I'm not sure it's necessary.
Myspace didn't last forever. -
biogen wrote:
I used to work there. On the Pages team, no less (software eng). Unfortunately the people I was close to are no longer there. I suppose I could ask someone to take a look, but they might not want to spend the time on it :/. I would need the urls of the two pages you want merged though.
Those forms might actually be better because they go directly to user ops who can then execute the merge.
Here is the real page:
https://www.facebook.com/LetsRundotcom/
and the one some fans started:
https://www.facebook.com/LetsRun-224394167020/
I've tried the official merge page. It doesn't work as the $400 billion company says the name LetsRun and LetsRun.com aren't similar enough.
