“The J.D. Power US Initial Quality Study, which gauges problems encountered in the first three months of ownership, included Tesla for the first time in 2020. It was separated from the other brands, however, as the Elon Musk-founded firm reportedly wouldn’t allow its customers to be surveyed in 15 of America’s 50 states, meaning that it didn’t meet the study’s ranking eligibility criteria.
However, in the 35 states where Tesla owners were surveyed, it performed poorly. The study rates cars in terms of the number of problems per hundred cars (PP100), meaning that the lower a car maker’s score, the better initial build quality its cars have (according to its customers).”