I have been a member of the VIP program since 2006. I was just recently banned because I was arguing about the return policy as a VIP member within the 90 day. The next day I received an email stating that I was no longer allowed to visit their stores and that I should not contact them. In their original VIP program you could take your shoes back and exchange them within 90 days. Now it has changed where it is the initial purchase is the only shoes that can go back after 90 days. Although some might say that this is taking advantage of the program, That is how they sold it and got you to sign up for it. It was the only reason why we went to road runner sports. Policy changes are fine but customer respect and transparency are a must. I do not recommend signing up or wasting your money on the VIP program. There are much better local stores that have better customer service than road runner sports.