Went to the local Panera this morning. Using the new kiosks, I tried to order a chocolate chip bagel and the monitor prompted that they were out of CC bagels. I looked over in the bin and there were several CC bagels available. I asked one of the counter workers why I couldn't order one through the kiosk. They stated sometimes the manager will take them off the menu with a few remaining in case someone makes an on-line order later. So instead of selling me merchandise now, they wanted to gamble that someone else would order the merchandise on-line later. I realize a bagel here or there won't kill Panera, but why would they hold back merchandise just for an on-line purchase. BTW, I got the bagel...thought you'd want to know that.