ComputersZ
I am at my wits end - I need help from the IT types 6/13/2012 10:06AM Reply | Return to Index | Report Post
I cannot view uploaded videos on Facebook. They start to load and then just go black. I am using the latest version of Chrome and I do not have ABP. I have the latest version of Flash Player (which is automatic in Chrome) and it is enabled.

This is happening when I try it in Firefox, too.

I have restarted Chrome numerous times as well as my computer. i can see youtube videos (even on Facebook), just not user uploaded videos (straight to facebook platform).

I cannot find any "settings" that disable these videos. Googling the issue is not turning up anything of value.

If it matters, this is actually work-related, as I am supposed to follow consumer uploaded videos for a current campaign.

Thanks a million to anyone who can help.
kertwang
RE: I am at my wits end - I need help from the IT types 6/13/2012 10:14AM - in reply to ComputersZ Reply | Return to Index | Report Post
try also the latest version of internet explorer.
ComputersZ
RE: I am at my wits end - I need help from the IT types 6/13/2012 10:24AM - in reply to kertwang Reply | Return to Index | Report Post

kertwang wrote:

try also the latest version of internet explorer.


I will try, thanks.

No, it does not work, but says I need to update Adobe Flash Player (I just did this).

Ahhhhh!

Updating again.
ComputersZ
RE: I am at my wits end - I need help from the IT types 6/13/2012 10:34AM - in reply to kertwang Reply | Return to Index | Report Post

kertwang wrote:

try also the latest version of internet explorer.


No, it still just goes black! Killing me!

I do not think it is an admin setting b/c I looked through and cannot find anything.

Thanks for help thus far.
formulaic
RE: I am at my wits end - I need help from the IT types 6/13/2012 10:46AM - in reply to ComputersZ Reply | Return to Index | Report Post
Are you offering $25 like rojo?
ComputersZ
RE: I am at my wits end - I need help from the IT types 6/13/2012 11:59AM - in reply to formulaic Reply | Return to Index | Report Post

formulaic wrote:

Are you offering $25 like rojo?


LOL, no, just good karma.
Magic 8 Ball
RE: I am at my wits end - I need help from the IT types 6/13/2012 12:13PM - in reply to ComputersZ Reply | Return to Index | Report Post
Do you have Admin rights on your computer? If not, then have your IT department log in and install Flash. Without Admin rights, the install goes south. This happens to my computer every time there is a Flash update. It doesn't matter which computer I'm logged itto, either. Something with my user settings prevents auto updates or installing "approved" programs. I always need an IT guy with Admin rights to get it to work.
ComputersZ
RE: I am at my wits end - I need help from the IT types 6/13/2012 12:24PM - in reply to Magic 8 Ball Reply | Return to Index | Report Post
Thanks man, I do, in fact, have admin rights and believe it or not, i am somewhat savvy with my machine. I am totally confused as to why I am getting this error.
DHCPPirate
RE: I am at my wits end - I need help from the IT types 6/13/2012 12:34PM - in reply to ComputersZ Reply | Return to Index | Report Post
For IE:
-are you running it with add-ons disabled? if so, run with add-ons
-reset IE settings (tools->Internet Options->Advanced-> Reset Internet Explorer Settings->Reset.

Chrome/Firefox:
-uninstall and reinstall (shot in the dark but sometimes it works)
lenny
RE: I am at my wits end - I need help from the IT types 6/13/2012 12:37PM - in reply to ComputersZ Reply | Return to Index | Report Post
check to make sure it's plugged in.
ComputersZ
RE: I am at my wits end - I need help from the IT types 6/13/2012 12:42PM - in reply to DHCPPirate Reply | Return to Index | Report Post

DHCPPirate wrote:


Chrome/Firefox:
-uninstall and reinstall (shot in the dark but sometimes it works)


Uninstall/reinstall Chrome or just the Adobe Flash Viewer?
DHCPPirate
RE: I am at my wits end - I need help from the IT types 6/13/2012 12:47PM - in reply to ComputersZ Reply | Return to Index | Report Post

ComputersZ wrote:

Uninstall/reinstall Chrome or just the Adobe Flash Viewer?


The browser itself. When it reinstalls flash will automatically be installed with the latest version. Here is more info about flash and chrome integration: http://helpx.adobe.com/flash-player/kb/flash-player-google-chrome.html
nesman89
RE: I am at my wits end - I need help from the IT types 6/13/2012 12:54PM - in reply to ComputersZ Reply | Return to Index | Report Post
there are different versions of flash for IE and chrome. i had to uninstall the IE version then install the chrome version (which will install automatically if you go to a flash site like Youtube). I thinks the IE version is called flash active X or something like that. just go into uninstall programs in the control panel and remove ti.
Surprise!
RE: I am at my wits end - I need help from the IT types 6/13/2012 3:21PM - in reply to ComputersZ Reply | Return to Index | Report Post
1. What kind of video are you trying to upload? Are you 100% sure it's supported by facebook? Test a very simple video to rule this out.

2. It's possible your network admin is restricting access at a firewall or other level. Try uploading at home to see if it's still an issue.
not what I thought
RE: I am at my wits end - I need help from the IT types 6/13/2012 3:31PM - in reply to ComputersZ Reply | Return to Index | Report Post
Have you tried using a foam roller on the affected area?

Generally works quite well with IT issues
ComputersZ
RE: I am at my wits end - I need help from the IT types 6/13/2012 4:53PM - in reply to Surprise! Reply | Return to Index | Report Post

Surprise! wrote:

1. What kind of video are you trying to upload? Are you 100% sure it's supported by facebook? Test a very simple video to rule this out.

2. It's possible your network admin is restricting access at a firewall or other level. Try uploading at home to see if it's still an issue.


1. No uploading at all, just trying to view.

2. No restriction of access to anything. No admin other than me.
roflcopter3
RE: I am at my wits end - I need help from the IT types 6/13/2012 5:15PM - in reply to kertwang Reply | Return to Index | Report Post

kertwang wrote:

try also the latest version of internet explorer.


Is this a joke? IE is terrible and everyone knows that. I don't know a single person who uses it. Everyone uses firefox, chrome, or safari.
Surprise!
RE: I am at my wits end - I need help from the IT types 6/13/2012 9:29PM - in reply to ComputersZ Reply | Return to Index | Report Post

ComputersZ wrote:

1. No uploading at all, just trying to view.

2. No restriction of access to anything. No admin other than me.


Sorry, I misread the original question. Is it possible your video driver is out of date?