The cocoon of self-centredness has left young people feeling that they deserve everything right away. Interns expect positions where they'll be given plenty of responsibility from the beginning. It's tough to manage expectations of employees who have never encountered the quaint concept of "paying your dues".
This generation doesn't respond well to criticism. In many cases, it has never been part of their upbringing. They feel they can't do wrong. So, when the boss rips into them about a half-effort on the job, they’re devastated. In the past, most people have complimented them on their efforts — no matter how shoddy or lazy those efforts might actually be.
Many schools have programs to increase children's self-esteem, most of which actually build self-importance and narcissism. Kids need to feel good about themselves. Some educators don't want to disturb that feeling by actually correcting mistakes in class. Inflated grades and independent spelling are two by-products of the self-esteem movement. When these bump against the reality of quality control at college or on the job, this generation is genuinely surprised — and who can blame them?
Skills help prepare students for the workplace. But what prepares them emotionally? The cult of self-esteem sets this generation up for a fall. Job descriptions and salary expectations often can't match the inspired expectations that have been cultivated.
It's never their fault. This starts early when these kids discover how often their shortcomings in school are blamed on their teachers. It's always external forces at work. And so, the victim mentality is nurtured.
Here's where the It's-All-About-Me-I-Can-Do-Anything syndrome encounters a dichotomy. For all the self-confidence, there is also a cynicism that most things are beyond their control. So, why bother. Why bother to work hard at finding a job; it just comes down to being in the right place at the right time. Why bother to work hard for a promotion; it’s who you know, not what you know.